Refund policy

Return window

A return request must be made within 14 days after delivery. Contact EVODUCK before sending anything back so we can confirm eligibility and provide return instructions. Returns sent without instructions might be delayed or unable to be identified.

Change-of-mind returns

For a change-of-mind return, the product must be unused, unlit, and in the condition in which it was received, with any protective packaging, seals, and included items intact where supplied. Proof of purchase is required.

The customer pays the return shipping cost for an approved change-of-mind return. The original shipping charge is not refundable. EVODUCK does not charge a restocking fee. We inspect the returned product before approving a refund.

Used or lit products, and products that do not meet the applicable packaging or hygiene conditions, are not eligible for a normal change-of-mind return.

Wrong, damaged, or defective orders

Inspect the order after delivery and contact us promptly if an item is wrong, damaged in transit, or has a confirmed quality issue. Include the order number, a description of the issue, and clear photographs when relevant. When we confirm the issue, EVODUCK covers the appropriate replacement, return, or refund cost.

Refunds

After an eligible return is received and inspected, we will tell the customer whether the refund is approved. An approved refund is issued to the original payment method. The customer's financial institution may need additional time to post it.

This policy does not limit rights that cannot be waived under applicable law.

Start a request

Use the Contact form or email kaiyuc09@gmail.com. We aim to reply within two business days. Do not send a return until EVODUCK provides instructions.